Here are some Common Questions:
Do I have to sign a contract?
This is going to sound crazy, but no!
Even though we will be putting in a good bit of work on the backend for your website, if you wanted to cancel after the first month, feel free to do so.
Our hope is that we save you so much time though, that this thought never even crosses your mind!
What does the process look like after I sign up?
Once you sign up, you will be directed to a thank you page that will give you next steps. On this page, you will assign a point of contact for your church or ministry and will book a discovery call for your website project.
It’s at this point that you will be assigned a Visibly. Project Manager who will guide you through any questions you may have about our graphic and website design services.
When it comes to the website design process, be sure to schedule that Discovery Call as soon as possible. Our goal is to have your new site built and live within a 30 day time period, and this Discovery Call is vital to meeting that timeframe.
What does "unlimited graphic design" really mean?
It means just that – unlimted! We are going to give you unlimited graphic design with unlimited revisions. Just remember, we do have a 24-48 hour turnaround time, so keep that in mind.
What does "24-48 hour turnaround time" mean?
This means that for most graphic projects, we can get you a first revision within this 1-2 business days. If you need a revision from there, we can typically have that ready within a few business hours. Either way, we’re going to do everything we can to meet your deadlines.
Please keep in mind that turnaround times for some projects may be longer due to the complexity of the project and that does not apply to website design projects.
How do I submit a graphic design request?
All you have to do is click the link in the footer (or right here), fill out the form providing as much detail as possible, and our designers will get to work!
Remember, the more clear you can be on the front end, the faster we can make sure your project is taken care of.
What type of files will I receive?
We always provide png’s, jpg’s, PDF’s and all master source files. This way, you have everything you need!
How will I manage my graphic projects?
We use an amazing project management tool called ClickUp that your point of contact will get access to.
In ClickUp, they will be able to make revisions and comments as needed.
Can you help me understand the website design and support side of this a little more.
Ultimately, our goal is to make sure that you are focused on what you are called to do. So, having spent 15+ years working 100s of churches and realizing that both graphic design and website design and support were two big areas of struggles, we created a package where you get both!
With the website design and support service, we are basically giving you a website build (or refresh if your church already has a site) at signup. Plus, we are going to host it on our blazing fast servers and keep it updated for you.
Here’s the really cool part…We’re also going to give you a website refresh EVERY 3 YEARS to make sure your website is always up to date with the latest design practices as the times change.
If you still have questions, don’t hesitate to reach out to us at email@example.com.
What if we already have a website?
That’s no problem and we have a couple of different options in this case:
- Move it over to fast, secure, and reliable hosting, do the website refresh on our CMS of choice – WordPress, and move forward like normal.
- We can provide the unlimited graphic design service at a dicounted rate ($397/mo) and not worry with the website design stuff.
What CMS will our website be on or transitioned to?
While it’s easy for us to build websites using platforms like Squarespace, Wix, Weebly, Tithely, etc., we only build and maintain sites using the WordPress CMS.
The reason for this is because while it’s an open source platform, it’s the most safe and secure platform out there. Plus, it’s the most popular with over 65% of the world’s websites being built on it and it gives us the ability to build do things for your SEO that other platforms can not.
How do I submit a website support update?
Just as with graphic design, submitting a website support request or update is simple. Just click the link in the footer (or click here) and we’ll take care of it.
Website support requests typically take 1-2 business days to complete depending on the complexity of the request.
What happens with my website if I cancel?
In the case that you need to cancel your service, you have a couple of different options:
- We can continue to host your website on our servers for $49/mo. This option does not include any monthly updates. If you need anything changed, we would charge based on our hourly rate.
- We can continue to host and provide support to your website. This options comes with unlimited monthly support for $297/mo.
- We can provide the WordPress file and help you transition your website over to your own hosting where you can host and maintain the site.
We want to make sure you are completely satisfied and are willing to work with you to ensure that your needs are met.
When are your operating hours?
Visibly. operates Monday – Friday from 8 AM – 5 PM EDT. We take off most major US holidays, as well as on the weekends so our team can spend time with family and friends and enjoy serving in their local churches.
READY TO GET STARTED?
Click below to purchase our unlimited graphics and website with support package or schedule a free marketing discovery call.
Visibly. Simple Design & Marketing provides marketing fulfillment services (branding, web design, digital marketing services, etc) to churches, ministries, and nonprofits.